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Khadi fabrics are known for their unique comfort properties which are attributed to their unique structural and functional properties. For getting optimal comfort from a collection of available Khadi fabrics, further exploration is needed. Ranking the Khadi fabrics from a competitive lot for optimal comfort is a challenging job, which has not been addressed so far by any researcher. The purpose of this study is to present one such selection problem using the multi-criteria decision-making (MCDM) technique, a popular branch of operations research, which can handle almost any decision problem involving a finite number of alternatives and multiple decision criteria.

Two widely popular methods/exponents of MCDM, namely, analytic hierarchy process (AHP) and multiplicative analytic hierarchy process (MAHP) have been deployed in this study for ranking a competitive lot of 15 Khadi fabrics and selecting the best alternative for optimal summer comfort based on three comfort attributes, namely, drape coefficient, thermal insulation value and air permeability.

Both the approaches yield a similar ranking pattern with Spearman’s rank correlation coefficient of 0.9857, Khadi fabric K1 achieving Rank 1 (best in terms of optimal comfort) and sample K6 acquiring Rank 15 (worst choice). Two-phase sensitivity analyses were performed subsequently to demonstrate the stability of the two approaches: sensitivity analysis by changing weightage levels of the criteria and sensitivity analysis in dynamic decision conditions by changing the elements of the initial decision matrix. During sensitivity analyses, no occurrence of rank reversal is observed for the best and worst alternatives in either of the two approaches. This corroborates the robustness of the two models.

Khadi fabrics are widely acclaimed for their intrinsic comfort properties for both summer and winter. Although the popularity of Khadi fabrics is increasing day by day, this domain is under-researched, and hence, needs to be explored further. The present approach demonstrates how the MCDM technique can serve as a useful tool for ranking the available Khadi fabrics in terms of optimal comfort in summer. The same approach can be extended to other domains of the textile industry, in general, as well.

This study is the first-ever theoretical approach/research on the selection of Khadi fabrics for optimal summer comfort using the MCDM tool. Another novelty of the present study is that the efficacy of AHP and MAHP approaches, in this study, has been validated through a two-phase sensitivity analysis. This validation part has been ignored in most of the hitherto published applications of AHP and MAHP in other domains.

The present study aims to demonstrate the application of newly developed combinative distance-based assessment (CODAS) approach for grading and selection of Tossa jute fibres, which possesses some unique features uncommon to other variants of multi-criteria decision-making (MCDM) method.

The CODAS method was used in this study to rank/grade ten candidate lots of Tossa fibres on the basis of six apposite jute fibre properties, namely, fibre defect, root content, fineness, strength, colour and density. These six fibre properties were considered as the six decision criteria, here, and they were assigned weights as determined previously by an earlier researcher using analytic hierarchy process. The grading of jute fibres was done based on a comprehensive single index known as the assessment scores (Hi), in descending order of magnitude.

Among the 10 Tossa jute lots, T2 was ranked 1 (top grade) because of the highest assessment score of 6.887, followed by T1 with Rank 2 (assessment score 1.830). Because of the least assessment score of −2.795, the candidate lot T4 was considered as the worst, and hence ranked 10. The overall ranking pattern given by the CODAS method was similar to the TOPSIS approach done by Ghosh and Das (2013). This study was supported by various sensitivity analyses to judge the efficacy of the present approach. No occurrence of rank reversal during the sensitivity analyses obviously corroborates the robustness and stability of the CODAS method.

Jute pricing is fixed solely by the quality for which grading of fibre is prerequisite. The traditional “Hand and Eye” method or Bureau of Indian Standards (BIS) system for jute grading is basically subjective assessment and need domain expertise. MCDM is reported as the most viable solution which gives due importance to the fibre parameters while grading the fibres based on a single index. The present study demonstrates the maiden application of CODAS to address the fibre grading problems for jute industries. This approach can also be extended to solve other decision problems of textile industry, in general.

CODAS is a recently developed exponent of MCDM. Uniqueness of the present study lies in the fact that this is the first ever application of CODAS in the domain of textile industry, in general, and jute industry, in particular. CODAS approach is very simple involving a few simple mathematical equations yet a potent tool of decision-making. This method possesses some features uncommon in other variants of MCDM. Moreover, the efficacy of CODAS method is investigated through various sensitivity analyses, which has been ignored in the earlier approaches.

Selection of fabrics for particular purposy-e has created lots of research interest over the years, and the said problems have been addressed by several researchers using various multi-criteria decision-making (MCDM) methods. The main purpose of this paper is to highlight a maiden approach to handle one such fabric selection problem using multi-objective optimization by ratio analysis (MOORA) as a simple yet potent MCDM tool.

Two approaches of MOORA method (namely, ratio system and reference point) have been demonstrated for ranking of 13 candidate fabrics based on four fabric attributes, namely, fabric cover, thickness, areal density and porosity.

In both the approaches, candidate fabric F3 secures rank 1 (the best alternative) whereas fabric F6 occupies rank 13 (the worst alternative). Moreover, ranking orders of these two approaches are alike and also show very high level of congruence with those of other approaches reported by earlier researchers, as evidenced from extremely high rank correlation coefficients (R_s > 0.89). During sensitivity analysis, each of the ranking results obtained from the four simulated weight sets do demonstrate very high degree of correlation (R_s > 0.90 for ratio system, and R_s > 0.81 for reference point). Besides, no occurrence of rank reversal is observed even when the initial decision-making matrix is changed.

Most the methods adopted so far for fabric selection purpose involve huge mathematical equations, complex computation and/or logic. The uniqueness of the MOORA method is that it involves minimal and thus very simple mathematical operations although possesses higher level of robustness and reliability.

Cotton fibre lots are graded and selected for yarn spinning based on their quality value which is a function of certain fibre properties. Cotton grading and selection has created a domain of emerging interest among the researchers. Several researchers have addressed the said issue using a few exponents of multi-criteria decision-making (MCDM) technique. The purpose of this study is to demonstrate a cotton selection problem using a recently developed measurement of alternatives and ranking according to compromise solution (MARCOS) method which can handle almost any decision problem involving a finite number of alternatives and multiple conflicting decision criteria.

The MARCOS method of the MCDM technique was deployed in this study to rank 17 cotton fibre lots based on their quality values. Six apposite fibre properties, namely, fibre bundle strength, elongation, fineness, upper half mean length, uniformity index and short fibre content are considered as the six decision criteria assigning weights previously determined by an earlier researcher using analytic hierarchy process.

Among the 17 alternatives, C9 secured rank 1 (the best lot) with the highest utility function (0.704) and C7 occupied rank 17 (the worst lot) with the lowest utility function (0.596). Ranking given by MARCOS method showed high degree of congruence with the earlier approaches, as evidenced by high rank correlation coefficients (Rs > 0.814). During sensitivity analyses, no occurrence of rank reversal is observed. The correlations between the quality value-based ranking and the yarn tenacity-based rankings are better than many of the traditional methods. The results can be improved further by adopting other efficient method of weighting the criteria.

The properties of raw cotton have significant impact on the quality of final yarn. Compared to the traditional methods, MCDM is reported as the most viable solution in which fibre parameters are given their due importance while formulating a single index known as quality value. The present study demonstrates the application of a recently developed exponent of MCDM in the name of MARCOS for the first time to address a cotton fibre selection problem for textile spinning mills. The same approach can also be extended to solve other decision problems of the textile industry, in general.

Novelty of the present study lies in the fact that the MARCOS is a very recently developed MCDM method, and this is a maiden application of the MARCOS method in the domain of textile, in general, and cotton industry, in particular. The approach is very simple, highly effective and quite flexible in terms of number of alternatives and decision criteria, although highly robust and stable.

This paper presents a comprehensive review of soft computing applications in the domain of fabrics and clothing. In the last two decades, soft computing techniques, such as artificial neural network, fuzzy logic and genetic algorithm, have been used abundantly for fabrics and clothing modelling, manufacturing, quality control and marketing. This review is aimed at presenting a compendium of research work done so far on the applications of soft computing techniques in fabrics and clothing science and engineering. In the beginning of the paper, a brief introduction of soft computing techniques is provided. Then, the applications of soft computing methods in fabric property modelling (tensile, bending, shear, drape, handle, comfort, thickness and compression, air permeability, porosity, etc.) are provided. In the subsequent sections, soft computing applications for fabric defect identification in static and dynamic conditions, fabric classification, fabric engineering, machine control and marketing, are discussed. The scope of future applications is included in the concluding section.

Variations in customer expectations pose a challenge to service quality improvement in the airline industry. Understanding airline customers' expectations and satisfaction help service providers improve their offerings. The extant literature examines airline passengers' expectations in isolation, neglecting the overall impact of online reviews on service quality improvement. This paper systematically evaluates the airline industry's passengers' expectations and satisfaction using expectation confirmation theory (ECT) and the SERVQUAL framework. The paper analyzes online reviews to examine the relationship between airline service quality attributes and passengers' satisfaction.

The SERVQUAL framework was employed to examine the effects of customer culture, the reason for traveling, and seat type on customer's expectations and satisfaction across a large sample of airline customers.

A total of 17,726 observations were gathered from the Skytrax review website. The lowest satisfaction ratings were from passengers from the USA, Canada and India. Factors that affect perceived service performance include customer service, delays and baggage management. Empathy and reliability have the biggest impact on the perceived satisfaction of passengers.

This research increases understanding of the consumer expectations through analysis of passengers' online reviews. Results are limited to a small sample of airline industries.

This study provides airlines with valuable information to improve customer service by analyzing online reviews.

This study provides the opportunity for airline customers to gain better services when airline companies utilize the findings.

This paper offers insights into passengers' expectations and their perceived value for money in relation to seat types. Previous studies have not investigated value for money as a construct for passengers' expectations and satisfaction relative to service quality dimensions. This paper addresses this need.